Refunds
If you’re not completely happy with your order, please contact us within 10 days and return the item in its original packaging and condition within 30 days and we’ll be happy to issue you with a refund (or exchange if preferred). In the unlikely event an item arrives damaged, please notify us as soon as possible. In most cases we will be able to send out a replacement right away.
Cancellations
Orders are typically dispatched within 48 hours (Mon-Fri). If you change your mind and want to cancel your order, please let us know as soon as possible by emailing hello@keswickgeneralstore.com. If you notify us and request a cancellation before your order is shipped, we will happily process a full refund. If you request to cancel your order after it has been dispatched, we will be unable to process a refund until the item has been returned to us. Once we receive the item, we’ll process a refund for the cost of the item, but we will not be able to refund the postage and packaging costs paid.
Colours
Products are displayed as clearly and accurately as possible in the images shown on each individual product page. Colours are displayed slightly differently on all screens, so as a result, we cannot guarantee that the colours shown on your screen while viewing our website will be 100% true to that of the print. That said, we’ve done our darndest to ensure the colours represented on our site are as true to the products as possible.
Delivery & Shipping
We don’t profit from postage costs. You pay the actual cost of postage and packaging with no added extras.
We do our best to ensure all products are dispatched within 48 hours of receiving the order (Monday-Friday). If for some reason we can’t dispatch an order within 48 hours, we’ll be sure to email you to let you know when the order will be shipped. Depending on where you are, your order will be dispatched using either Royal Mail First Class (within the UK), or Royal Mail Airmail (outside of the UK).
Within the UK: Royal Mail First Class
This service typically takes 1-2 working days from dispatch. We are happy to resend packages which have been returned to us, however we ask the customer to pay the additional postage incurred in resending the package. Please note, the delivery times are an estimate only and are not guaranteed by Keswick General Store or the Royal Mail. For more on our friends at the Royal Mail please visit www.royalmail.com.
Outside of the UK: Royal Mail Airmail
This service typically takes 5-10 working days for customers in Europe, and 7-14 working days for the rest of the world. This service does not require a signature upon delivery and is not trackable. Please allow up to 30 days for delivery. Please note, the delivery times are an estimate only and are not guaranteed by Keswick General Store or the Royal Mail.
Security & Privacy
We ensure that your name, address, credit card details and any other information you give us will be kept securely. We will never share your email address or details with any third party. That’s a promise.
Payment
You can be sure that your transaction with Keswick General Store is secure because we use PayPal as our sole method of payment. PayPal payments are sent without sharing financial information, so your bank or card details are never actually shared with us, or anyone. You can pay for Keswick General Store products either using your PayPal account, or simply use your credit or debit card, via the secure PayPal payment gateway.
PayPal provides one of the most secure ways to pay for goods and services online. PayPal is safe, fast and secure – your financial details are never shared – safeguarding your bank, credit or debit card details. Furthermore, PayPal lets you pay in a few easy clicks. For more information about PayPal, please visit their website at www.paypal.co.uk.
All Keswick General Store transactions are processed in United Kingdom Pounds (£), via PayPal.
Copyright
Copyright for all images published by Keswick General Store is retained by Philip Bunting and Keswick General Store. Images must not be reproduced without written permission from Philip Bunting or Keswick General Store.
Contact
Please feel free to drop us a line at any time, for any reason, at hello@keswickgeneralstore.com.